1. Dispute and Return Eligibility:

1.1 If you encounter any issues with your international order, including damaged or defective items, you must raise a dispute within 7 days from the date of receiving your order. We encourage you to inspect your items promptly upon receipt.

1.2 Disputes raised after the 7-day period may not be eligible for return or exchange, and we may not be able to offer a resolution.

2. Discretion of Return or Exchange:

2.1 All returns and exchanges are subject to our discretion. We will assess the situation and determine whether the return or exchange request is eligible.

2.2 In cases of damaged or defective items, we may request photographic evidence of the issue to facilitate the return or exchange process.

2.3 Change of mind or personal preference returns will not be accepted. Please consider your purchase carefully before placing your order.

3. Return and Exchange Process:

3.1 To initiate a return or exchange, please follow these steps:

a) Contact our customer support team at support@boxgreen.co within 7 days of receiving your order to initiate the dispute process.

b) Provide detailed information about the issue, including order number, item description, and photographs if applicable.

c) Our customer support team will guide you through the necessary steps based on the nature of the issue.

3.2 If your return or exchange request is approved, we will provide you with instructions on how to proceed, including the return address and any required documentation.

3.3 Please ensure that returned items are in their original packaging and in the same condition as when received. Any items that show signs of use, damage, or alteration may not be eligible for return or exchange.

4. Refunds and Replacements:

4.1 Approved refunds will be processed via the original payment method used for the order. Please allow up to 14 business days for the refund to reflect in your account.

4.2 Approved replacements will be shipped to you promptly, subject to product availability.

5. Shipping Costs:

5.1 For eligible returns or exchanges due to damaged or defective items, we will cover the return shipping costs.

5.2 If the return or exchange is due to reasons other than damage or defect, the customer is responsible for the return shipping costs.

6. Modifications to the Policy:

6.1 We reserve the right to modify or amend this International Order Return and Exchange Policy at any time without prior notice.

By placing an international order with Boxgreen Ptd Ltd, you acknowledge that you have read, understood, and agreed to this Return and Exchange Policy. If you have any questions or concerns, please contact our customer support team at support@boxgreen.co

Effective Date: 26 September 2023

Last Updated: 26 September 2023